Association Governance • Virginia Code § 54.1-2354.4

Complaint Procedure

Formal resolution procedure for alleged violations of association governing documents.

Violations of Common Interest Community Law or Regulations

Should a member or citizen wish to submit a complaint regarding violation of community laws (including the Property Owners’ Association Act), please follow the formal procedure below:

Submission Method:

Submit a written letter via US Postal Service addressed to the V.P. of Special Projects or via the Board at [email protected].

Your complaint letter must include:

01. Legal Reference

The specific section of the law or regulation allegedly violated.

02. Contact Info

A valid email address where all official responses may be directed.

Acknowledgment Within seven days of receipt, the Board will notify you of the consideration date and location.
Board Review The Board may request additional documentation during the evaluation process.
Final Decision The Board will notify the complainant of the determination within seven days of the decision.
Rendered decisions are final. No appeal processes are available.